Several Disney Plus users have begun to complain on the networks due to a notice from the platform informing them that they will receive an additional charge of 19.91 euros from their annual subscription fee.
Are you one of those who have received an email from Disney Plus informing of a future additional receipt of 19.91 euros? If not, it is quite likely that you will end up receiving it in the next few hours. Unless, of course, the platform has charged you an annual fee of 89.90 euros.
Let’s put ourselves in situation. It is the end of March and all the users who began contracting the annual Disney Plus service since its launch in Spain begin to renew their account and bill the established amount. So far so good.
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However, this year is being somewhat peculiar, since there are users who have charged them an amount of 89.90 euros and others a cheaper rate of 69.99 eurosthe same as the previous year.
What is the reason for this? Well, as detailed by Disney Plus in the message sent to users, a “billing error”, which they inform that they will correct by making an additional charge of 19.91 euros to complete the 89.90 euros that originally correspond and that they will process “soon”.
This has sparked quite a bit of discomfort among Disney Plus users, expressing their complaints through social networks.
There have been many who have complained about the poor processing of the platform when it comes to charging the annual subscription fee, since many have been caught by surprise by the rise.
Not only do they increase the price significantly, but they also haven’t even prepared anything for it. To those of us who subscribed on day one, they make us a double charge with the extra and take wind. how not to do things @DisneyPlusES pic.twitter.com/1bCZXwrxzB
– Diego Pazos (@Yipee182) March 31, 2022
On the other hand, in the notification they report the sending of a previous email in which they detailed that the rate would have to be 89.90 euros. An email that seems to have reached no one, which has generated even more anger.
And here is the big question. Can Disney Plus charge the remaining money to users after having already charged the fee, even if the wrong amount has been charged?
If this error had been processed across all Disney Plus users, then there might be more chances for Disney Plus customers to file a complaint to not be charged the additional amount.
However, Bearing in mind that some have been charged the amount and others have not, the only option (in principle) is that they all be charged the same amount equally, since it has been shown that it was a computer error that the company must remedyno matter how much it hurts.
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So, it seems that it will be time to bite the bullet and wait for Disney Plus to correct the error by charging the remaining 19.91 euros of its annual subscription fee to those users who were charged less.
What do you think that Disney Plus charges an additional receipt of 19.91 euros due to a billing error?